http://trezoriovpjcahpzkrewelclulmszwbqpzmzgub37gbcjlvluxtruqad.onion/faqs
If we are unable to help you, you will need to ship the product back to us and start the RMA process. Do not worry, we will give you all the necessary information when you contact us. Please make sure that the product is still under warranty (see the next question). ☉ I got my Trezor from a reseller and it stopped working, can you replace it?