http://skhroneuxrnchfz3wifchkju6spd3nx4krqe6zbx65hsax7qsbubb4qd.onion/legal/service-level-agreement
Any disruption of service that impacts or may threaten any of the above
Service Commitments for more than 5 servers provided by the Operator, and is
explicitly stated as "urgent" by you in communication with Skhron.COM.UA
support personnel, will be treated as major service incident, i.e. will be
treated as highest priority issue, assigned a designated person responsible for
resolution, reported to Operators' management, investigated and resolved
according to our incident management procedure....