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However this is not always possible, so we
offer an impartial systematic approach to solving most common disputes. The most important factors that determine our dispute decisions: • Evidence of goods being received e.g. (tracking number, online receipt .. etc) • Does the item have postal insurance • Photographic evidence of any damage to the item(s) • Willingness of buyer and seller to cooperate with our requests for information • Willingness of seller to accept returned...